Quick overview

NDAX provides access to your Canadian cryptocurrency account via a secure login flow. This guide focuses on practical actions you can take now to keep access safe: how to log in correctly, what protective features to enable, and what to do if access fails. It purposefully omits any login page links or password prompts — treat credentials and recovery methods as private.

Step-by-step: How to sign in safely

1. Prepare your environment.

Use a personal device you trust. Avoid public or shared computers and open Wi-Fi hotspots without a VPN. Ensure your browser is up to date.

2. Confirm the site & entry point.

Type the exchange name in your browser or use a saved bookmark you created yourself; never follow login links from unsolicited emails, social media posts, or search result ads.

3. Enter your username and password.

Type credentials manually. If your device offers to save passwords, use a reputable password manager instead of the browser’s built-in save feature when possible.

4. Use two-factor authentication (2FA).

Enable one-time code 2FA (TOTP) via an authenticator app. Prefer app-based codes over SMS where possible for stronger protection.

5. Confirm device and activity.

Review any device prompts or notifications and confirm only recognized logins. If the platform offers device approval or delayed withdrawals, enable them.

Security best practices

Account protection

  • Choose a long, unique password — aim for passphrases (12+ characters) and avoid reusing passwords across services.
  • Use a reputable password manager to generate and store credentials securely.
  • Enable account notifications for logins, password changes, and withdrawals.
  • Add withdrawal whitelisting where available so funds can only be sent to pre-approved addresses.

Device hygiene

  • Keep operating systems and browsers patched and updated.
  • Install reputable anti-malware and periodically scan the device.
  • Never install untrusted browser extensions — they can capture keystrokes and session tokens.
  • Use a VPN on untrusted networks and avoid public USB charging ports.

Troubleshooting common login issues

Below are common problems and safe first steps to regain access:

  • Forgotten password: Use the platform’s official password reset function. If you don’t receive email, check spam and ensure you’re using the email address registered to the account.
  • Lost 2FA device: Follow the exchange’s documented recovery process (it generally requires identity verification). Keep copies of backup codes in a secure offline place.
  • Account locked after failed attempts: Wait for the lockout timer or contact support using the platform's official help center — never pay someone to “unlock” your account.
  • Suspicious login alert: If you receive notifications about logins you don’t recognize, change your password immediately, revoke active sessions, and contact support.

Short FAQ

Q: Is SMS-based 2FA okay?
A: SMS is better than nothing but susceptible to SIM-swap attacks. Prefer TOTP authenticator apps or hardware keys if supported.

Q: Should I store recovery info in the cloud?
A: Avoid storing passwords or backup codes in plain text or in cloud notes without encryption. Use an encrypted vault or offline paper copy securely stored.

Final notes

Maintaining access security is an ongoing process: review settings every few months, keep software updated, and stay vigilant against phishing and social engineering. Treat logins as sensitive — the small time investment in strong passwords and 2FA greatly reduces risk.

Disclaimer: This page provides general guidance about secure login practices and does not contain or link to NDAX login pages, passwords, or recovery credentials. For account-specific issues contact NDAX through their official support channels. This content is informational only and should not be taken as financial or legal advice.